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We create Powerful, effective business plans.

We provide customized business solutions designed to fit your unique needs and goals.

¤ Tailored Strategies
¤ Comprehensive Support
¤ Growth-Focused Solutions

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star.webp    Guiding your business growth

TRUSTED BY INDUSTRY LEADERS

• PROFESSIONALS WORKS

We offer assistance

and tailored services

Read The Story arrow_forward_ios Empathy-Driven Benchmark Mapping Empathy-based benchmarking integrates patient and staff insights with performance data to identify meaningful gaps and drive holistic healthcare improvements. play_arrow Watch The Video Read The Story arrow_forward_ios Emotion-Backed Brand Blueprint Empathy mapping reveals deep customer insights, enabling tailored strategy, delivery, pricing, and branding—giving you a competitive advantage. zoom_out_map See More Read The Story arrow_forward_ios Trust-Gap Audit Framework Quickly coordinate e-business applications through revolutionary catalysts for change. Seamlessly underwhelm optimal testing procedures whereas bricks-and-clicks processes. play_arrow Watch The Video Read The Story arrow_forward_ios Loyalty Funnel Design & Strategy Brand equity is built through trust and social reliability among users, caregivers, providers, and payers, fostering deep loyalty and long-term brand strength. zoom_out_map See More Read The Story arrow_forward_ios Customised Dashboard Healthcare transformation fails without empathy mapping; Industry 4.0 and EMRAM need human insight, not just tech, to drive meaningful change. zoom_out_map See More

¤ POTENTIAL CUSTOMERS

We work step-by-step to achieve better growth results.

We are committed to guiding your business journey with expertise, integrity and a personalized approach.

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Map the User journey

We map the entire patient journey using empathy-led design, identifying emotional and functional touchpoints that shape perceptions, influence decisions, and reveal unmet needs in care experiences.

Touch Points

We analyze each patient interaction—digital, physical, and interpersonal—to uncover moments that matter most, assessing their impact on trust, communication, and perceived value of care.

Experience Blueprint

Together, we co-create a comprehensive experience blueprint that aligns brand values with patient expectations, integrating emotional resonance, service quality, and trust-building actions at key touchpoints.

Brand Scorecard

We design loyalty pathways and trust strategies across the patient lifecycle, measured through a brand scorecard that tracks retention, emotional trust, and Net Promoter Score (NPS) uplift.

¤ HELPING BUSINESSES

Build a beter company with eMpathifi.

3.8X

Economical Growth

 

 

 

10k

Clients

  •  Tailored Strategies
  • Comprehensive Assistance
  • Focused on Driving Growth

 

10k

Clients

  •  Tailored Strategies
  • Comprehensive Assistance
  • Focused on Driving Growth

3.8X

Economical Growth

 

 

 

¤ TOGETHER WE WORK

Meet our exciting team.

We are committed to guiding your business journey with expertise, integrity and a personalized approach.

Brad harman VP Sales and Marketing Tapan Shah CEO, Owner Mike Buges Administrator Deity Guyan Marketing Department

¤ TESTIMONIALS

Here is a few testimonials from selected clients.

We are committed to guiding your business journey with expertise, integrity and a personalized approach.

“The COFLET audit revealed cost leaks we never saw. Actionable, clear, and strategic.” PETER HUGES CFO, RAMSAY HEALTHCARE “ “They simplified EMRAM for us and aligned our teams toward value-based transformation.” Toby Jones VP, VERTEX Digital Health “ "They built our brand on trust, not noise. Patients and staff noticed the difference." Sarah Connor CMO, Community Hospital “ "PX360 helped us reduce complaints and improve NPS by truly understanding our patients." SAMUAL JEFFSON CNO, Regional Hospital “ see all reviews Testimonial Carousel / 0{{total_slide_count}} 0{{current_slide_index}}

¤ BELOVED BLOGS

Ideas to level-up your business game.

We are committed to guiding your business journey with expertise, integrity and a personalized approach.

How hospitals are adopting empathy map to understand their patients Empathy Map 2 hours ago Why Hospitals Must Rethink Loyalty Through Empathy-Driven Journeys PX360™ 2 hours ago How Strategy Can Fast-Track Value-Based Compliance Milestones Value-Based Care Suite™ 7 hours ago Hospitals Find Margin Leaks Through COFLET Benchmarking Model HOSPRO™ 13 hours ago Empathy Is the New Differentiator in Hospital Branding Empathy-Based Brand 17 hours ago Cost-Benefit Audits Drive Smarter Healthcare Decisions HOSPRO™ 1 day ago EMRAM Level 6 Requires More Than Just Technology Readiness Value-Based Care Suite™ 1 day ago Improving NPS with Emotion-Led Patient Experience Redesign PX360™ 1 day ago